Refund policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

Return eligibility

To qualify for a return, the item must be in the same condition in which it was received: unworn, unused, and with any original tags or accessories. Products sold with their original box must include that box. Products clearly identified as “new without box” do not require original packaging. You will also need your order number or proof of purchase.

To request a return, contact us at support@alkoutlet.com. If your return is approved, we will provide return instructions and the return address. Items returned without prior authorization may not be accepted.

Return shipping

Customers are responsible for purchasing and paying for return shipping. We recommend using a tracked shipping service. Original shipping charges are nonrefundable.

If an item arrives damaged, defective, materially different from its description, or if we shipped the wrong item, contact us immediately. If we confirm the issue, we will cover the reasonable return-shipping cost or provide an appropriate resolution.

Cancellations

Cancellation requests may be submitted within 15 minutes after placing an order. Once an order has entered fulfillment or shipped, it cannot be canceled and must instead follow the return process.

Damages and order issues

Please inspect your order when it arrives. Contact us promptly if the item is damaged, defective, materially different from its description, or incorrect so we can evaluate the issue and make it right.

Nonreturnable items

Gift cards cannot be returned. Clearance and sale items remain eligible for return when they otherwise satisfy this policy.

Exchanges

We do not process direct exchanges. To obtain a different item or size, return the original item and place a separate order after the return is approved.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card issuer may require additional processing time.

If more than 15 business days have passed since we approved your refund, contact us at support@alkoutlet.com.