Shipping policy

SHIPPING POLICY

ALK Outlet currently ships to addresses within the United States.

ORDER PROCESSING

Orders are typically processed within 1–2 business days, excluding weekends and federal holidays. Processing time is separate from the carrier’s estimated transit time.

You will receive a confirmation email after placing your order and a shipping confirmation with tracking information after the order has been shipped.

SHIPPING CARRIERS AND RATES

We currently ship using USPS and FedEx.

Available shipping services, estimated delivery dates, and shipping charges are calculated and displayed at checkout based on the delivery address, package information, and available carrier services.

When multiple shipping options are available, customers may select their preferred service during checkout.

FREE SHIPPING

Eligible orders of $75 or more qualify for free standard shipping when the free-shipping option is displayed at checkout. The qualifying amount is calculated after discounts and before taxes.

DELIVERY ESTIMATES

Delivery dates displayed during checkout are estimates provided by the applicable shipping carrier and are not guaranteed. Weather, service interruptions, seasonal demand, and other events outside our control may cause delays.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting your order.

If you notice an address error, contact us at support@alkoutlet.com immediately. Address changes are not guaranteed after an order enters fulfillment or ships.

TRACKING

Tracking information will be provided after shipment. Tracking may require additional time to update after the carrier receives the package.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives. If an item arrives damaged, defective, materially different from its description, or if you receive the wrong item, contact us promptly at support@alkoutlet.com with your order number and photographs of the item and packaging.

LOST, DELAYED, OR STOLEN PACKAGES

If tracking shows no movement for an extended period or indicates a delivery problem, contact us so we can help investigate with the carrier.

If tracking shows that a package was delivered but you cannot locate it, please check the delivery area, household members, neighbors, and the carrier’s tracking information before contacting us. We will assist with a carrier inquiry when appropriate, but carrier investigations and resolutions may require additional time.

RETURNS

Return shipping and eligibility are governed by our Return and Refund Policy. Customers are generally responsible for purchasing and paying for return shipping unless the item was damaged, defective, incorrect, or materially different from its description.